Answer:
Theory X employees
Explanation:
Douglas McGregor formulated or constructed Theory X as well as Theory Y, which suggest or states two aspects of human behaviour at the work.
In short, 2 different views of the employees or individuals, one which comprise of negative aspects or views is the Theory X, and other one is Theory Y, which comprise of the positive aspects and the views of the people and employees.
So, in this case, the team members who need the supervision, threat of punishment and direction for the non - compliance will be the Theory X employees as it contain the negative aspects.
Alice is willing to spend $30 on a pair of jeans, and has a coupon for $10 off she found online. She selects and purchases a $35 pair of jeans, pre-discount.
(Alice's consumer surplus, $5)
<span>Jeff finds some steaks for $16 for which he would have been willing to pay $20. The butcher notices the meat is near the expiration date and gives him an extra 75% off. </span>
(Jeff's consumer surplus, $16)
<span>Nicole has in her possession a hockey puck from the 2010 Winter Olympic Games and sells it on eBay. She will only sell the puck if the winning bid is greater than or equal to $500. After bidding closes, the last bid stands at $500. </span>
(Nicole's producer surplus, $0)
<span>Claire is trying to sell her used calculus textbook online. She asks for $150 or best offer and is willing to sell for anything over $100. She is able to sell it for $125. </span>
(Claire's producer surplus, $25)
<span>Roy is willing to pay $2.50 for a sports drink. He notices the price is $2.79 and chooses not to purchase a sports drink. (Roy's consumer surplus, $0)</span>
Answer: Average handle time
First contact resolution
Explanation:
Since the center manager needs to measure the productivity of the agent and the customer satisfaction, the report that should be recommended by a consultant would be the average handle time and the first contact resolution.
The average handle time shows the time taken for a transaction to be completed. This can be used to determine the productivity of agents. Also, first contact resolution can be used to determine customer satisfaction as it shows the number if queries that were successfully resolved.
Answer: Planning
Explanation: Planning refers to the process of setting goals and procedures and determining the need of resources to accomplish those goals.
In the given case, Hazel has already set her goal of providing the best ice cream in the market. Now she needs to set the procedures of how she can do so in an ethical manner. She has to determine the processes and rules she need to make to achieve the objective of ethical culture in her organisation.
Hence from the above we can conclude that in the planning phase.
Answer:
Explanation:
Particulars Steel Bars Titanium Bars
Units Per Batch 7000 3000
Hours Per Unit 1 1
Total Hours 7000 3000
Overhead rate on the basis of direct labor = Total Overhead / Total labor hours = 84,000/10,000 i.e 8.40
Overhead cost allocated to steel bars = 8.40*7000 = 58,800
