Performance appraisal is used to compare employee performance against some standards. The steps in the performance appraisal process are;
- 1. Establishing Performance Standards
- 2. Communicating Standards
- 3. Evaluating Performance
In the performance appraisal process, the supervisors will first establish the standards that will guide the operations of employees.
Next, they should inform the employees of those standards. They should examine the performances of their employees and make decisions on whether they performed well or not.
Then, they should discuss the results with them and take action on whether to reward or punish them.
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Answer: The correct answer is (A) : Positive upward slope.
Explanation: A demand curve is basically a graph like any other with the variables in potted on both the x-axis (left to right) and the y-axis (top to bottom). Understanding the definition of demand would make it easier to understand why the answer is option A and why the demand curve has a negative downward slope.
Demand can be defined as the quantity of a commodity or service that a consumer is willing and able to buy at a given price and at a particular point in time. And the law of demand states that “other factors being held constant, the higher the price of a commodity, the lower the quantity being demanded by the consumer. And the lower the price of a commodity, the higher the quantity being demanded by a consumer.”
This is simply a rational consumer behavior. So if the price of movie tickets were to go up let’s say from $10 to $15 then a consumer who previously could afford to watch 8 movies in a month (that’s $80) would be having second thoughts and so, rather than spend $120 per month on movie tickets, would be more inclined to watch less movies and stay within his/her $80 budget.
Therefore, on the demand curve, as the price of movie tickets moves positively towards the right side (on the x-axis), the quantity demanded would move negatively downwards (on the y-axis). As one variable increases the other one decreases, and vice versa. That explains why the demand curve has a negative downward slope.
One accommodation that her employer can implement is that whenever a customer has a question of some sort that another employee is available to take over and answer the question.
Another accommodation that her employer could could simply have a system where they can not only communicate with the customers but also hand them over without any complications.
<h3>How do employees communicate with customers?</h3><h3>7 Rules for Effective Customer Service Communication</h3>
- Personalize the interaction. ...
- Avoid negative phrases. ...
- Use positive language with a touch of empathy. ...
- Listen closely and avoid interrupting the customer. ...
- Use consistent brand vocabulary. ...
- Give thorough answers to technical questions. ...
- Make communication clear and concise.
<h3>What is effective communication in the workplace?</h3>
Exchanging information and ideas within an organization is called workplace communication. However, effective communication occurs when a message is sent and received accurately. In every aspect of life (both professional and personal), effective communication is important to success and happiness.
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<h3>#SPJ4</h3>
Answer: Option (c) is correct.
Explanation:
Given that,
Round off the values of items to the nearest half dollar are as follows:
Item 1 = $2.00
Item 2 = $1.00
Item 3 = $3.50
Item 4 = $10.00
Item 5 = $6.00
Estimated total cost of items = Item 1 + Item 2 + Item 3 + Item 4 + Item 5
= $2.00 + $1.00 + $3.50 + $10.00 + $6.00
= $22.50
Hence, nearest value is $22.50.
Therefore, option (c) is correct.
