Question

Jiana is a flight attendant for a large airline. She exclusively works a long flight from Japan to New York and is expected to constantly maintain a positive attitude no matter what situation arises. Over the years, Jiana has noticed that when dealing with Americans, emotions tend to run higher, and she often feels frustrated, as opposed to Japanese flyers who tend to be more reserved in stressful or unhappy situations. Jiana has spoken with her supervisor about the stress caused when working with the American emotionality and hopes some suggestions for resolution will be made. The difference Jiana experiences between her American clients and her Japanese clients is mainly due to

Answer 1

Answer:

Display norms

Explanation:

display norms refers to a set of informal rules that people from a specific culture have as a standard to express their emotion.

In japan, the children were thought since early age to repress their emotion and maintain a calm and collective attitude when facing difficult situation because they feel that emotional outburst often unnecessarily escalate the situation. Because of this, the way Jiana's client behave could typically different depending on their background.