Answer:
A. Conflict theory
Explanation:
Conflict theory: In sociology, the term conflict theory was proposed by Karl Marx, who believed that the society is considered to be in a state of perpetual conflict due to the competition related to limited resources.
According to conflict theory, social order is being maintained by power and domination instead of conformity and consensus.
The conflict theory represents social life as a competition and aims at the distribution of power, inequality, and resources.
In the question above, the statement signifies the use of the conflict theory.
Answer:
C Crust hope this is right
Answer:
Tell the manager and he will direct the complaint to the employees about the type of issue the customer has
Explanation:
According to the rules, you cannot do anything except for saying: "I am sorry about that, ma'am/sir. If you have any complaints, you can go to the customer service and they will take action immediately"
And then you just need tow wait for the consequences, like, for example, the manager can talk to all of you, warn, and can also terminate. Sad story with terminating, but usually you will end p receiving a lower paycheck
Answer: The availability heuristic
Explanation: It is a phenomenon that can occur or be exploited as it is in this case, and is related to decision making. When making decisions, certain thoughts or images may emerge that will encourage a certain decision. As we make an important decision, many similar events or situations can spill over to the surface of our consciousness, and at that moment, encourage us to make exactly the decision we have made. That is why the availability heuristic is in fact a mental shortcut that facilitates decision making, because when making a decision, images and associations appear to us that are most similar to our situation at the time of making the decision.
It can, of course, be used, as in this case, when we want to encourage someone to make the decision that suits us, so at moment of his / her decision we remind them of the very pictures and situations that will, for example, help and encourage someone to buy expensive a homeowners insurance policy if s/he sees hurricane pictures and the like.
