Question

Identify the four aspects of being sensitive to audience needs when writing business messages.

Answer 1

The four aspects are consists of : one should be sensitive towards the audience’s needs, adapting “you” attitude, Maintaining standards of Etiquette – emphasizing the positive to avoid negative language and be honest not harsh; should be respectful, tactful and talk with diplomacy, Using Bias-Free Language, building a strong relationship with the audience by establishing credibility.