Question

Discuss the textbook's recommendations for improving business-IT communication. Provide examples from your own experience to support your ideas.

Answer 1

Answer:

1. Make the importance of effective communication
2. Work with HR to develop new Skills  expectations and roles
3. Making Oral Reports
4. Using the Telephone
5. Give Direction and Feedback

Explanation:

1. Good communication skill is the most important skill for having a good relationship with business and that is why nowadays companies are making it must-have skill for every IT employee. They are also including it into performance appraisals so that way employees are giving it a topmost priority
2. Companies are creating the jobs having titles such as "technology relationship manager", "IT Business Analyst" and "business technology specialist" where the titles suggest that the main focus of such titles is IT-Business relationship. One another way companies are trying to adopt is moving IT employees temporary for some time in business so that they can learn the business and enhance the relationship with them.
3. You will need to make oral reports to other staff, such as the executive chef or restaurant manager. For example, you might have to report on the condition of some equipment or explain your actions regarding a problem with a restaurant supplier. You will also need to make oral reports to people who work under you, such as apprentices or salad preparation staff. For example, you might have to explain the preparation of a new menu item. An effective oral report has the same parts as an effective written report, namely an introduction, a body (or explanation), and a conclusion.
4. Communicating on the telephone can be more difficult than speaking in person because many of the non-verbal cues are missing. When dealing with guests and other outsiders, it is particularly important to create a good first impression of your business. This first impression is created almost solely by your voice. For example, if you pick up the phone and bark “Yo” into the receiver, the caller is likely to be put off by your offhand manner and tone of voice. The caller may wonder whether he or she has reached the right number.
5. A form of oral report that you will have to make if you supervise other people feedback on others’ performance. Feedback can be constructive or destructive. As these words imply, only constructive feedback serves any useful purpose. Take an example where the apprentice under your supervision is making pastries. Destructive feedback would be, “Are you stupid or something? The oven needs to be preheated before you put the pastries in to bake!” Do not use blaming words or indulge in name calling (“You are so…”). When people feel blamed, they often tune out of the discussion and do not hear your positive suggestions for improvement.