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nexus9112 [7]
4 years ago
10

Anton is a salesperson at GF Motors Co. Ben, a customer, has an engine complaint with the car he purchased from GF Motors. Anton

listened to his complaint and determined the facts in the complaint. Which of the following should Anton do to effectively respond to his customer in this scenario?
(A) Heshoul offer a solution and gain agreement that the proposed solution is acceptable.
(B) He should attempt to sell a different car to the customer.
(C) He should interrupt the customer if the customer is describing imaginary grievances.
(D) He should discuss how another employee of the company ls actually at fault.
Business
1 answer:
posledela4 years ago
5 0

Answer:

He should offer solution and gain agreement that the proposed solution is acceptable.

Explanation:

Achieving customer satisfaction is essential for any Company to be a successful entity. Anton is one of the representatives of Company and hence he needs to present the Company in good light before the customers. One of the ways of doing this is to pay attention to their grievances with the attempt to solve and redress the same as Anton should do in the above manner.

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Sales for a _________ product begin immediately after introduction because the benefits of purchase are readily understood by co
algol [13]

Answer:

low-learning

Explanation:

Low Learning product is the product whose sales immediately begin because a little learning of the product is required by consumer and the benefits from the product are readily tangible.

Their sales begin quickly due to simplicity of product. This simplicity of product allows the consumers to understand product almost right away.

Example of low-learning product which has been successful is the Red Bull Drink. Consumers understand the need of the drink and is purchased in huge amounts.

6 0
3 years ago
A machine has the initial cost (at time zero) of $150,000, an annual maintenance cost of $2,500, and a salvage value of $30,000.
just olya [345]

Answer:

the equivalent uniform annual worth of owning and operting the machien at 5% diiscount rate:

$17,610.88

Explanation:

we will bring each exceptional value to present date and then calcualte the PTM of that

First step:

present value of eahc lump sum:

\frac{Maturity}{(1 + rate)^{time} } = PV

overhaul:

 Maturity 45,000

time  5

\frac{45000}{(1 + 0.05)^{5} } = PV

PV 35,258

Services:

20,000 year 4  = 16,454.05

10,000 year 8 =  6,768.39

salvage value

30,000 10 years =  18,417.40

<u>total present worth:</u>

150,000 + 6,768.39 + 16454.05 + 35258 - 18,417.40 = 190,063.04

now we calcualtethe PTM of this present value

PV \div \frac{1-(1+r)^{-time} }{rate} = C\\

PV  $190,063.04

time 10

rate 0.05

190063.04 \div \frac{1-(1+0.05)^{-10} }{0.05} = C\\

C  $ 15,110.881

we add the 2,500 maintenance cost

$17,610.88

This will be the equivalent uniform annual worth of owning and operting the machien at 5% diiscount rate

6 0
4 years ago
The cyclical deficit:________ A. is not affected by changes in actual income or potential income. B. rises as the economy expand
IceJOKER [234]

Answer:

B. rises as economy expands, falls as economy contracts.

Explanation:

Deficit is the excess of government expenditures over government revenues.

Cyclical Deficit is interconnected to the Business Cycle phases of : Expansion, Peak, Recession, Depression, Trough, Recovery.

During growth stages of Business Cycle: Expansion or Recovery - this deficit falls because; there is more economic/ business activity & so more taxes receipts for govt & less govt expenditure on social support transfer payments (eg subsidies) to support public.

During declining stages: Recession or Depression - this deficit rises because; there is less economic/ business activity & so less taxes receipts for govt & more govt expenditure on social support transfer payments (eg subsidies) to support public.

8 0
4 years ago
Which theoretical framework identifies the ideal leadership style as incorporating a high concern for both production and people
nevsk [136]

Answer:

(c)

Explanation:

The leadership grid also called managerial grid is a model propounded by Robert R. Blake and Jane Mouton in 1964.

The model is called leadership grid because it is represented in the form of a grid, with "concern for production" in the x-axis while "concern for people" as the y-axis.

This model identifies the ideal leadership style as one that incorporates a high concern for production while also considering the individuals who take part in the production; the people.

5 0
3 years ago
Read 2 more answers
The following data is available for Metlock, Inc. at December 31, 2020: Common stock, par $10 (authorized 26000 shares) $234000
blagie [28]

Answer:

23,400 shares

Explanation:

The total number of authorized shares is 26,000, but that doesn't mean that all these shares have been issued or are outstanding. The total number of shares issued = shares outstanding + treasury stock.

Since the shares must be recorded at par value in the common stock account, we need to divide the total value of the account by the par value of each share = $234,000 / $10 = 23,400 shares

7 0
3 years ago
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