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nexus9112 [7]
3 years ago
10

Anton is a salesperson at GF Motors Co. Ben, a customer, has an engine complaint with the car he purchased from GF Motors. Anton

listened to his complaint and determined the facts in the complaint. Which of the following should Anton do to effectively respond to his customer in this scenario?
(A) Heshoul offer a solution and gain agreement that the proposed solution is acceptable.
(B) He should attempt to sell a different car to the customer.
(C) He should interrupt the customer if the customer is describing imaginary grievances.
(D) He should discuss how another employee of the company ls actually at fault.
Business
1 answer:
posledela3 years ago
5 0

Answer:

He should offer solution and gain agreement that the proposed solution is acceptable.

Explanation:

Achieving customer satisfaction is essential for any Company to be a successful entity. Anton is one of the representatives of Company and hence he needs to present the Company in good light before the customers. One of the ways of doing this is to pay attention to their grievances with the attempt to solve and redress the same as Anton should do in the above manner.

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Marshmellow Corporation sells a product for $140 per unit. The product's current sales are 12,500 units and its break-even sales
xeze [42]

Answer:

c. 10%

Explanation:

Margin of safety is the sales value at which the business is safe from making loss. It measures the profit after the break-even point. The sales over the break-even point is considered as the margin of safety.

Margin of safety = Actual Sales - Break-even point = 12,500 units - 11,250 units = 1250 units

Percentage of margin of safety to sales = Margin of safety / Actual sales

Percentage of margin of safety to sales = 1,250 / 12,500

Percentage of margin of safety to sales = 0.10

Percentage of margin of safety to sales = 10%

3 0
3 years ago
A citizen of one country working in another country and employed by an organization headquartered in the first country in called
KonstantinChe [14]

Answer:

A person who works in a company belonging to another country is called an expatriate. These high-ranking personnel are generally sent to other countries, mainly to promote the organizational culture of the company and for corporate purposes to be fulfilled.

It can also be used to train staff in the new country where there are expansion plans.

For example: An operations manager who is moved to another country to manage a new plant of a group, this will be responsible for promoting knowledge and align the ideas of the parent company with the company of the other country.

5 0
3 years ago
In the retail industry, ABC tries to add value to their products and services so they can attract customers who are willing to p
kicyunya [14]

Answer:

A. Differentiation strategy.

Explanation:

In a market different firms try to maintain a competitive edge over others. This is achieved by using various strategies like: Differentiation strategy, Local strategy, Regional strategy, Cost-leadership strategy, Global strategy.

In the given scenario ABC tries to add value to their products and services so they can attract customers who are willing to pay a higher price.

This is a differentiation strategy where a firm tries to make their product different from.otgers in order to maintain a competitive advantage over others

5 0
3 years ago
A company has an unbiased forecast for its demand. what does that mean?
andrezito [222]
Average of all forecast errors is 0 a company wants to use a regression analysis to forecasts the demand for the next quarter.
8 0
2 years ago
In regard to firm growth, evidence shows that ________. service firms tend to generate sustained growth while manufacturing firm
JulijaS [17]

Answer:

At least during the last couple of decades, service firms tend to generate sustained growth while manufacturing firms do not.

Explanation:

The last president that recorded a steady manufacturing growth rate was Bill Clinton.

Service firms are growing steadily and probably will continue to do it. While manufacturing firms have been slowing down, their growth rate (if any) is not very large during the past few years and that tendency has increased with the new trade barriers imposed by our government during the last couple of years.

Another thing that helps the growth of service firms is that when manufacturing firms or agricultural firms grow, they need more services, so service firms will grow even more.

6 0
3 years ago
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