Answer: based on psychographic segment there are individual groups with similar interests, preferences,attitude,belief when it comes to purchasing , this means not everyone shares the same preferences and expectations when it comes to purchasing a product so Amy probably had different expectations which were not the same as those of the people who wrote the reviews and recommendations and her expectations were not met .
Explanation:
Our expectations will differ when we buy a mattress.
Really, it has nothing to with gender in my opinion, it's just whoever you find easiest to talk to probably has a similar personality to you. They may be a girl or they may not.
I believe the answer is D) a social movement.