John is a customer service employee at a small bakery. He notices a customer deliberating the chocolate chip or sugar cookies. I
n his head, John hears his boss: "I trust your judgment; do what it takes to delight the customer." With that in mind, John offers the customer a sample of each cookie. John's boss uses ____ as a motivational tool. Select one: a. incentives b. job design c. training and education d. empowerment
