Question

When you are actively listening to someone, which of the following can be most helpful in making sure you understood the message? A. Paraphrasing B. Taking notes C. Using nonverbal communication D. Negotiating

Answer 1

Answer: A. Paraphrasing

Or repeating back what the person said.

To ensure that messages are correctly received and interpreted. Failure to do so can result in poor patient care.

Answer 2

When you are actively listening to someone, which of the following can be most helpful in making sure you understood the message? A. Paraphrasing

When you are actively listening to someone, paraphrasing can let that person know you understood the message.  When you are taking notes, often times you are not actively listening due to writing down the information and focusing on what is being said, but not what is being meant. When you are using nonverbal communication, it may show you are listening but not exactly retaining. Paraphrasing not only shows the speaker you are listening but by repeating the information back, it allows them to know you are hearing them.