Answer: C. Step 1, Defining Performance,
Explanation:
Professor Simmons is describing the first step of the Effective Performance Management System known as DEFINING PERFORMANCE. This is where the goals of the project are penned down so to speak as well as the method of attaining said goals.
This step is immensely important as it sets the stage of the whole project and acts as the foundation on which the project will be built.
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(A.) an increase in the value of goods and services
(E.) an increase in trade with neighbors
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