Answer:
Average Customer Retention rate = 80%
Average Value of Sales per year per customer = $120
Average customer acquisition cost = Customer acquisition oriented market expenses per month/
number of new customers acquired per month
Average customer retention cost = $75
CLV =[1/(1- Average customer retention rate)] x (average value of sales per year per customer)-(average customer acquisition cost + average customer retention cost)
![= [1/(1-0.8)] x 120-(40+75)](https://tex.z-dn.net/?f=%3D%20%5B1%2F%281-0.8%29%5D%20x%20120-%2840%2B75%29)
=$485
A) Average customer retention rate =90%
B) Average value of sales per year per customer = $125
C) Average customer acquisition cost =$60
D) Average customer retention cost =$100
CLV = [1/(1- Average customer retention rate)] x (average value of sales per year per customer)-(average customer acquisition cost + average customer retention cost)
![= [1/(1-0.9)] x 125 - (60+100)](https://tex.z-dn.net/?f=%3D%20%5B1%2F%281-0.9%29%5D%20x%20125%20-%20%2860%2B100%29)
E) Customer Lifetime Value = 1090
Explanation:
Here are the spreadsheets.
Answer:
Extinction.
Explanation:
Extinction is a technique used by Applied Behavioral Analysis (ABA) that corresponds to the interruption and elimination of the reinforcement of negative behavior whose central objective is to cause undesirable behaviors to be totally eliminated or not to occur again.
So there are criticisms about this discipline technique, as it is considered that the ideal is to present a substitution behavior in addition to just eliminating the negative behavior, since n extinction only positive behaviors are reinforced, and negatives ignored.
Excessive spare parts inventories, a lack of transferable employee skills, increased support costs.
If i am understanding the question correctly it is false.....but i am a week late soo either way i guess it doesnt matter xD