The type of government Malaysia has is a federal constitutional monarchy. Malaysia is undergoing democratization because the people of Malaysia had a election and elected a prime minister, which means it is a democracy because people are allowed to vote.
A counter claim is made when a part like the bank has an unpaid debt that the customer has to pay but the customer sues or attacks back the bank for a fraud of the debt and an attempt is made by the defendant to offset or reduce the implications of the claims.