Answer:
Supply chain management is the coordination, management and strategy that drives the flow of data, information, resources and materials to deliver the best product and service to all stakeholders in the process of converting raw goods to a salable product and delivering it to the ultimate customer. There are three main flows of supply chain management: the product flow, the information flow, and the finances flow. The product flow involves the movement of goods from a supplier to a customer. This supply chain management flow also concerns customer returns and service needs.
Explanation:
<span>Ellen’s research design employs a <u>case study method</u>. This method can be used to examine real-life situations, in this case, the issue about overweight celebrities. It aims to understand the behavioral conditions as observed from the object. It is also based on an in-depth investigation focused on a single person or a group. </span>
Answer:
Empathy
Explanation:
Empathy is the ability of a person of business entity to understand the thoughts, feelings, and emotions of their customers. It is the ability to personalise the customer's situation.
This makes the business go the extra mile in solving the customer's problem.
In this scenario Northwestern mutual felt the pain and understood the financial needs of the families of first responders during the 9-11 attack.
So without official death certificates they paid death benefits only 3 days after the attacks.
Other insurance companies however did not empathise with their customers and only paid death benefits some months to a year.
Answer: Restructuring cost
Explanation:
Restructuring cost could be described as making expenses on rejuvenating or reviving or rebranding the company through spendings, which affects most of it's mode of operations, brings a change and innovation and ways to improve existing methods. This is capital intensive due to the work and changes required during the process.
Answer:
See answer and explanation below.
Explanation:
Generally, customer relationship management (CRM) is a technology that companies employ to manage their relationships and interactions with the existing customers and potential ones.
Other information Wells Fargo’s CRM system can tell the company include:
1. It provides information that can support it marketing strategy and sales.
2. It shows the most profitable customer of the bank and suggests technique to employ in order to improve product offering to these set of customers.
3. It identifies and provides information on different customer segment and improve the customer experience.
