Question

A technician is troubleshooting a small network with cable Internet service in which a user is receiving a message in her web browser stating a site cannot be found. While interviewing users, it is determined that every host on the network is experiencing the same issue with all websites.
Which of the following is the first step in troubleshooting this issue?
Connect a computer directly to the cable modem and attempt to access the Internet. T/F

Answer 1

Answer:

True

Explanation:

The technician should first connect a computer directly to the cable modem and attempt to access the Internet, in order to ascertain the message been displayed on the screen. From there, he would know what to do to resolve the issue.