There is a lot to go over here. Unfortunately it looks like you got a lot incorrect. I'll focus on two problems. Hopefully these examples below will help correct the other mistakes.
We have the starting value be 20 and the ending value be 11. Subtract the values: (end)-(start) = 11 - 20 = -9. The negative indicates we have a drop or decrease.
We'll focus on the positive version of this number, so 9. Divide this value over the starting amount 20 to get 9/20 = 0.45 = 45%
So going from 20 miles to 11 miles is a decrease of 45%