Answer: Donald, the branch manager displayed people skills
Explanation: People skills are a combination of behavior and behavioral interactions between people. There are many abilities that fall under the category of people skills, for example, personal effectiveness, interactive skills and negotiation skills. While the customer was shouting, Donald patiently heard and tried to calm the customer which reflected that he respected and valued the customer and kept a positive behavior towards the customer.
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2. I’m confused about this one.
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