Answer:
E. Labor, capital and management
Explanation:
Productivity refers to efficiency in production which means how much output is produced for available level of inputs. It is measured by output/input ratio.
The variables which determine productivity are labor, capital and management.
Capital refers to the amount of investment an entrepreneur makes in a project. Capital invested determines the resources available.
Labor refers to men employed to produce output. Labor cost refers to the wages paid.
Management refers to carrying out operations effectively so that all factors of production work in synchronization and to ensure that everything is in order.
<span>Labor productivity is the ability to earn the highest amount of profit for a company for an employees time. Such as a chef, cooking 10 meals in an hour will bring in 100 dollars for those 10 meals and only gets paid 10 dollars. His labor productivity is earning the company 90 dollars for his time.</span>
Answer:
Should Marston Manufacturing Company accept or reject the project?
Marston C Company should reject the project because its expected return is lower than Division H's cost of capital.
Since the divisions' risk is so different, and probably their projects are also very different, the company should use different costs of capital to accept of reject the projects based on each division's cost of capital.
Imagine another situation where Division L is evaluating a project that yields 10%. If they used the company's WACC, then they should reject the project, but if they used the division's cost of capital, then they should accept the project (in this case I would recommend accepting it).
Explanation:
Division H's risk = 14%
Division L's risk = 8%
WACC = 11%
Answer: Average handle time
First contact resolution
Explanation:
Since the center manager needs to measure the productivity of the agent and the customer satisfaction, the report that should be recommended by a consultant would be the average handle time and the first contact resolution.
The average handle time shows the time taken for a transaction to be completed. This can be used to determine the productivity of agents. Also, first contact resolution can be used to determine customer satisfaction as it shows the number if queries that were successfully resolved.
