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Nikolay [14]
4 years ago
13

Which of the following is a fundamental goal of CRM systems? a. To produce and deliver a product or service at the time the cust

omer wants it b. To lower the costs of maintaining inventory systems c. To manage and track customer interactions. d. To continuously improve the quality of products and processes
Business
1 answer:
frutty [35]4 years ago
5 0

Answer:

The correct answer is letter "C": To manage and track customer interactions.

Explanation:

Customer Relationship Management (CRM) is a managerial approach that uses Information Technology (IT) to store, analyze, and use customer information to find out trends in consumption and generate a better relationship with clients. CRM is a key component in the pursuit of engaging customers with a brand that allows corporations to maintain steady sales levels or increase it.

CRM allows sharing and maximizing the knowledge of clients to understand their needs and anticipate them.

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Which of the following are the ways that a company can finance the purchase of assets? (You may select more than one answer. Sin
erica [24]
They can sell some shares
4 0
3 years ago
Week 5 Rachel is a financial investor who actively buys and sells in the securities market. Now she has a portfolio of all blue
Ivahew [28]

Answer: The answer is provided below

Explanation:

The weights of assest in Rachel's portfolio: = amount in each stock ÷ sum of the amounts invested in all stocks.

Share Amount Weight

A. 13500. 0.33

B. 7600. 0.18

C. 14700. 0.36

D. 5500. 0.13

Total 41300

Note that weight = amount/total

Geometric average return of a portfolio:

((1+R1)×(1+R2)×(1+R3)....×(1+Rn))^(1/n) - 1

where,

R1= return of period 1

Rn= return in nth period

Hence, the geometric average return of Rachel's portfolio will be:

((1+9.7%)×(1+12.4%)×(1-5.5%)×(1+17.2%))^(1/4) - 1

= 8.10 % (approximately) per year.

Using the nominal rate of return which includes inflation:

CAPM: Required return will be:

= Risk free return + (Risk premium × Beta)

13.6 = Risk free return + (4.8 × 1.5)

13.6 = Risk free return + 7.2

Risk free return = 13.6 - 7.2

= 6.4% which is not inflation adjusted)

The inflation adjusted rate of return will be:

= (1+return)/(1+inflation rate))-1

= ((1+13.6%)/(1+2.7%))-1

= 10.61%

Using CAPM:

10.61= Risk free return + (4.8 × 1.5)

10.61 = Risk free return + 7.2

Risk free return = 10.61 - 7.2

Risk free return = 3.41% (at real rates)

In practice, the use of inflation adjusted return i.e the real rate of return which is 10.61% is better as it puts forth a long term perspective on how a stock is performing.

4 0
3 years ago
A well-written job description should:
Yakvenalex [24]
C. clearly outline the job's responsibilities.
I hope that helps! :)<em />
6 0
4 years ago
Which of the following statements are false?
Delicious77 [7]
I want to say it's B but 
5 0
3 years ago
You are considering two investment alternatives. The first is a stock that pays quarterly dividends of $0.32 per share and is tr
MrMuchimi

Answer:

The 1-year HPR for the second stock is <u>12.84</u>%. The stock that will provide the better annualized holding period return is <u>Stock 1</u>.

Explanation:

<u>For First stock </u>

Total dividend from first stock = Dividend per share * Number quarters = $0.32 * 2 = $0.64

HPR of first stock = (Total dividend from first stock + (Selling price after six months - Initial selling price per share)) / Initial selling price = ($0.64 + ($31.72 - $27.85)) / $27.85 = 0.1619, or 16.19%

Annualized holding period return of first stock = HPR of first stock * Number 6 months in a year = 16.19% * 2 = 32.38%

<u>For Second stock </u>

Total dividend from second stock = Dividend per share * Number quarters = $0.67 * 4 = $2.68

Since you expect to sell the stock in one year, we have:

Annualized holding period return of second stock = The 1-year HPR for the second stock = (Total dividend from second stock + (Selling price after six months - Initial selling price per share)) / Initial selling price = ($2.68+ ($36.79 - $34.98)) / $34.98 = 0.1284, or 12.84%

Since the Annualized holding period return of first stock of 32.38% is higher than the Annualized holding period return of second stock of 12.84%. the first stock will provide the better annualized holding period return.

The 1-year HPR for the second stock is <u>12.84</u>%. The stock that will provide the better annualized holding period return is <u>Stock 1</u>.

6 0
3 years ago
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