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Nikolay [14]
3 years ago
13

Which of the following is a fundamental goal of CRM systems? a. To produce and deliver a product or service at the time the cust

omer wants it b. To lower the costs of maintaining inventory systems c. To manage and track customer interactions. d. To continuously improve the quality of products and processes
Business
1 answer:
frutty [35]3 years ago
5 0

Answer:

The correct answer is letter "C": To manage and track customer interactions.

Explanation:

Customer Relationship Management (CRM) is a managerial approach that uses Information Technology (IT) to store, analyze, and use customer information to find out trends in consumption and generate a better relationship with clients. CRM is a key component in the pursuit of engaging customers with a brand that allows corporations to maintain steady sales levels or increase it.

CRM allows sharing and maximizing the knowledge of clients to understand their needs and anticipate them.

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Which tools allow economists to determine if the allocation of resources determined by free markets is desirable?.
nirvana33 [79]
Consumer and producer surplus.
6 0
2 years ago
A company began developing computer software to be sold as a separate product on January 1, year 1. During the planning, coding,
svetlana [45]

Answer:

The sofware-relate cost to capitalized will be 1,300,000

Explanation:

<u>The cost than a business can capitalize will stop once the testing phase is complete.</u>

The production cost, are cost of the period. It will not be capitalize through intangible asset software.

<u>Post-implementation.</u> The cost after the implementation of the software will be treated as expenses. The 275,000 maintenance and customer support will not be capitalized. It will be treated as expense

<u></u>

The software amount will be 1,300,000 which is the value of the cost incurred in the testing phases

7 0
2 years ago
Ryan is a 25% partner in the rocc partnership. at the beginning of the tax year, ryan's basis in the partnership interest was $9
maw [93]
Your answer is going to be, $115,000
6 0
3 years ago
What is the term used to describe product attributes that attract certain customers and can be used to form the competitive posi
Nikitich [7]

Answer:

What is the term used to describe product attributes that attract certain customers and can be used to form the competitive position of a firm?

Competitive dimensions.

Explanation:

In the business world, there are companies that sell products that are used for the same things. The companies in this types of environments are in competition with each other since they are all fighting over the same resource which is market share. A bigger market share usually translates to more customers and more sales. Bigger sales reflects to a bigger profit margin. For a company to have a bigger market share, there are a number of things that they can do to form the competitive position of their firm. They can do this by using product attributes that attract certain customers, a situation termed competitive dimensions.

The following competitive dimensions can be considered, namely;

1. Quality: companies can focus on the quality of their product by improving the quality of the features above the competition. In this way some customers might consider opting for that product because of its perceived quality. The major features of quality are: reliability, performance, serviceability and value for money.

2. Time: the following form the major components of time, namely; delivery time, manufacturing lead-time and frequency of delivery.

3. Price and cost: these include selling price and the service costs.

3 0
3 years ago
1) Michael's, Inc., just paid $1.95 to its shareholders as the annual dividend. Simultaneously, the company announced that futur
Marizza181 [45]

Answer:

Price we are wiling to pay = $46.429

Explanation:

Hi, this can be calculated using the dividend discount model

Stock price we are willing to pay  = D / (r - g) where,

D = Dividend

r = required rate of return of investor

g = growth

So working the formula gives us,

Price = 1.95 / (0.085 - 0.043)

Price = $46.429

This is the price we are willing to pay.

Hope that helps.

5 0
3 years ago
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