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murzikaleks [220]
4 years ago
15

Customer metrics assess how the organization manages its customer relationships by looking at what

Business
1 answer:
exis [7]4 years ago
7 0
<span>Customer feedback is the main driver of customer metrics. These scores and responses can help a business understand which competencies they are succeeding in and which need adjustment or retraining. In addition, these metrics can measure the attitudes that customers have toward a company and how the company is presenting itself to the public.</span>
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