Question

Typical measures of quality include: a. All of the answers are correct b. percentage of defects c. number of on-time deliveries d. customer satisfaction surveys e. dollars spent on rework

Answer 1

Answer:

a. All of the answers are correct

Explanation:

For a company it is equally vital to meet the number of orders and to maintain the quality of their products.

For this, there are certain measures to ensure quality:

• No production is possible in a practical scenario with zero defects, thus a standard defined percentage of defects shall be maintained, and defects shall not increase from such defined percentage.
• Number of on-time deliveries shall be taken care of, as for maintaining quality the company can not increase time to produce such products, and shall meet the deliveries.
• Often after a sale, there is a customer feedback form, which helps the company know about the customer satisfaction and detailed report of their products. This enhances the quality review of the product.
• Sometimes there is a rework performed on the units produced as is defective, and the defects can be removed from rework, thus amount spent on rework, shall ensure the quality of products delivered to customers.

Therefore, correct option is:

a. All of the answers are correct.