Answer:
The statement to develop an image of a desired future state is Kotter's:
a. Creating a vision
Explanation:
Ordinarily, there are many change models. But for John Kotter, he has an integrated 8-step Change Model which details the series of steps one can take in order to alter the narrative in a company. The steps he enumerated are as follows:
"One: Create a sense of Urgency.
Two: Form a Powerful Coalition to support your change efforts.
Three: Create a Vision for Change, which defines the future destination.
Four: Communicate the Vision, without which, no lasting success can be achieved.
Five: Remove Obstacles on the way.
Six: Create Short-Term Wins. They are important for encouragement and sustainability of the moment.
Step Seven: Build on the Change. Do not allow slack to prevail.
Eight: Anchor the Changes in Corporate Culture and they will become entrenched and indispensable."
