Question

A client spends several minutes making negative comments to the nurse about numerous aspects of the hospital stay. what is the nurse's best initial response?

Answer 1

Refocus the conversation on the client's fears, frustrations, and anger about his/her condition. 

Refocusing the conversation will allow the client express or verbalize his feelings about his condition that may be the source of his frustration. It also helps relieve anxiety. 

Answer 2

Answer:

The nurse should inform you that there is no reason to be so negative about hospitalization, because it is only performed in situations of need, where the patient needs professional monitoring constantly.

Explanation:

The act of hospitalization is a complex procedure that should receive all due attention and care. It is important to clarify to the patient that he is in no way being “placed”, “dropped” or “locked up” in a hospital, but that he is starting a treatment of great value to his life and his loved ones. This treatment is necessary because the patient will need to be constantly monitored by healthcare professionals so that the patient's problem is resolved efficiently and as quickly as possible.