Answer:
(I)
b. Use the reasons-before-refusal plan.
(II)
a. Keep the refusal respectful, sensitive, and upbeat.
b. Disclose all reasons for the refusal.
d. Provide alternatives that encourage the customer to continue business with you.
Explanation:
- In the first case, the best strategy to adopt is that of presenting the "reasons-before-refusal" plan. This means that before conveying a negative message to the client, you explain the reasons of why this message necessarily has to be like that. By reading the reasons first, the customer will be more likely to agree with your assessment of the situation.
- In the second example, these are all strategies that you can use to ensure that the letter you are writing is kind and appropriate. In this letter, it is important to be respectful, sensitive and upbeat in order for the customer to know that you are taking his claim seriously. Moreover, you should be able to disclose all the reasons for the refusal so that the person is well-informed of the situation. Finally, you should be able to provide alternatives to the customer, as this might allow him to continue having business with you.
Answer:
False
Explanation:
It should be detailed, clear and straight to the point. It doesn't have to be anything complicated.
Answer:
Realized gain $110,000
Recognized gain $110,000
Explanation:
The computation of the Tonya's realized and recognized gain is shown below:
Amount realized by Tonya (fair market value) $560,000
Less; Amount given by Tonya
Yacht: adjusted basis ($250000)
Assumption of Nancy's mortgage ($200000)
Realized gain $110,000
Recognized gain $110,000
Answer:
Answer is A. USD 80/-
Explanation:
Using FIFO costing, we get:
- <u>Gross Profit = Sales - Cost of Goods Sold
</u>
COGS (Cost of Goods Sold) for two units,
COGS = First purchase + Second purchase
COGS = $70 + $80
COGS = $150
Sales = $230
- <u>Calculating the Gross Profit:
</u>
GP (Gross Profit) = Sales - Cost of Goods Sold
GP = $230 - $150
GP = $80
