A virtual organization refers to organizations that work independently but usually come together on a non permanent contracts to offer their services to those who need it. Roberts has only three engineers however it is mentioned that any time he can have way more than that because virtual organizations work together as one network when a need arises on temporal basis. This means if he has more work that needs to be done he is able to temporarily work with other engineers to complete the job.
Helping others is very important. The help given to others is often returned as well, creating positive ties and trust with others. Because it's important to know not everyone is as lucky as you are.Helping others is important because it gives others the opportunity to help you feel better about yourself.