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Novay_Z [31]
3 years ago
15

An incident management step, in which an incident is transferred to a support staff member who has greater experience or resourc

es to handle difficult questions, is incident ____.
Business
1 answer:
vlabodo [156]3 years ago
7 0

Answer:

Escalation

Explanation:

Escalation defines that the higher authority will communicate to the client or customer after communicate with the customer representative.

Just take an example,

Suppose a customer complains in customer care regarding the laptop freezing problem, the customer representative is not able to manage the problem so he or she should forward to the escalation team i.e higher authority that represents they have greater experience for handling the call.

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On a particular day, the Dow Jones had a rate of change of -2.1%. Which of the following statements must also be true?
Ne4ueva [31]

Options :

A) the average of the 30 stocks in the dow jones increased.

B) every stock in the dow jones decreased

C) The NASDAQ increased.

D) The S&P increased.

Answer: B) every stock in the dow jones decreased

Explanation: The rate of change is used to measure or keep track of percentage change in stock prices over time. The change might be a positive or negative change. The change of - 2.1% indicated above exemplifies a negative change and thus a decrease or fall in stock prices over the measured time period. It indicates a downward trend and thus a decline in the stocks of dow jones.

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3 years ago
Consider an economy that is in steady state according to the Solow model. Now suppose that a temporary foreign aid program build
skelet666 [1.2K]

Answer:B

Explanation:

3 0
3 years ago
Read 2 more answers
Outside directors are defined as
Westkost [7]

Answer:

B) individuals on the board who are not employed by the board's corporation.

Explanation:

The outside director are those director who are not employee of the company they only receive their fee per meeting. These directors are also known non executive director. Their objective is to protect the interest of shareholders by supervising different fiction of business and ensure that shareholder's interest is safe.

8 0
3 years ago
For each of the following items before adjustment, indicate the type of adjusting entry (prepaid expense, unearned revenue, accr
igor_vitrenko [27]

Answer:

See explanation

Explanation:

(a) Assets are understated - If we do not adjust accrued revenue, the assets are understated. For example - if we do not add any outstanding rent revenue, the assets will become understated.

(b) Liabilities are overstated - If we do not adjust unearned revenue, the liabilities are overstated. For example - if we do not deduct any expired unearned revenue, the liabilities will become overstated.

(c) Liabilities are understated - If we do not adjust accrued expense, the liabilities are understated. For example - if we do not add any outstanding rent expense, the liabilities will become understated.

(d) Expenses are understated - If we do not adjust accrued expense and prepaid expense, the expenses are understated. For example - if we do not add any outstanding rent expense and expired prepaid expenses, the expenses will become understated.

(e) Assets are overstated - If we do not adjust prepaid expense, the assets are overstated. For example - if we do not deduct any expired prepaid insurance, the assets will become overstated.

(f) Revenue is understated - If we do not adjust accrued revenue and unearned revenue, the revenue is understated. For example - if we do not add any outstanding rent revenue and expired unearned revenue, the revenue will become understated.

3 0
3 years ago
What are the issues of integrity, ethics and law posed in the case study? What options does the woman have, and what should she
Dovator [93]

The integrity, ethics, and law issues raised in the case study are illegal and unethical conduct.

The woman must reject the economic proposal made by the company and maintain her complaint so that the executive is judged for what she did because she would avoid future harm to other employees.

<h3>What is ethics?  </h3>

Ethics is a term that refers to moral philosophy. This focuses on the study of human behavior based on right and wrong according to duty. Contemporary ethics is usually divided into three branches which are:

  • Metaethics studies the origin, nature, and meaning of ethical concepts.
  • Normative ethics seeks norms or standards to regulate human conduct.
  • Applied ethics examines specific ethical controversies.

According to the above, it can be inferred that the situation presented is an example of an unethical and illegal act because the company and the executive want to bribe the employee to prevent the executive from being removed from his position and the company from being judged for endorsing that conduct of the executive.

Note: The question is incomplete because the information is missing. Here is the complete information:

Case study 4

A woman is sexually harassed by a top-level senior executive in a large company. She sues the company, and during settlement discussions she is offered an extremely large monetary settlement. In the agreement, the woman is required to confirm that the executive did nothing wrong, and after the agreement is signed the woman is prohibited from discussing anything about the incident publicly. Before the date scheduled to sign the settlement agreement, the woman's lawyer mentions that she has heard the executive has done this before, and the settlement amount is very large because the company probably had a legal obligation to dismiss the executive previously. The company however wants to keep the executive because he is a big money maker for the company.

What are the issues of integrity, ethics and law posed in the case study? What options does the woman have, and what should she do and why?

Lecturer Guidelines

Some of the issues raised by this case study include initial issues of unethical and unlawful conduct, by the executive and the company; whether the company should allow the executive to continue working because of the revenue he generates, in view of his propensity to harm co-workers, and whether this action is ethical or reflects integrity; whether the company should require the woman to state that the executive did nothing wrong as part of the settlement agreement; whether the woman should agree to this settlement in view of the harm future employees are being exposed to; and whether the woman is prioritising justice for herself over harm to future employees in an acceptable way.

Learn more about ethics in: brainly.com/question/2630782

3 0
3 years ago
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