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Novay_Z [31]
3 years ago
15

An incident management step, in which an incident is transferred to a support staff member who has greater experience or resourc

es to handle difficult questions, is incident ____.
Business
1 answer:
vlabodo [156]3 years ago
7 0

Answer:

Escalation

Explanation:

Escalation defines that the higher authority will communicate to the client or customer after communicate with the customer representative.

Just take an example,

Suppose a customer complains in customer care regarding the laptop freezing problem, the customer representative is not able to manage the problem so he or she should forward to the escalation team i.e higher authority that represents they have greater experience for handling the call.

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Find the EAR in each of the following cases (Use 365 days a year. Do not round intermediate calculations and enter your answers
postnew [5]

Answer and Explanation:

The computation of the effective annual rate in each of the following cases are

1.

Effective annual rate = [(1+annual percentage rate ÷ period)^period]- 1

= (1 +0 .09 ÷ 4)^4 - 1

= 9.31%

2.

Effective annual rate = [(1+annual percentage rate ÷ period)^period]- 1

= (1 + 0.16  ÷  12)^12-1

= 17.23%

3.

Effective annual rate = [(1+annual percentage rate ÷ period)^period]- 1

= (1 + 0.12 ÷ 365)^365-1

= 12.75%

4 .

Effective annual rate = [(e)^Annual percentage rate]-1

e=2.71828

So,

=[(2.71828)^0.11]-1

= 11.63%

4 0
3 years ago
Green Caterpillar Garden Supplies Inc.'s income statement reports data for its first year of operation. The firm's CEO would lik
sergeinik [125]

Answer:

Green Caterpillar Garden Supplies Inc.

a) Income Statement for Year Ending December 31

                                                              Year 1              Year 2 (Forecasted)

Net sales                                              $30,000,000       $37,500,000

Less: Operating costs                            19,500,000          24,375,000

Depreciation &amortization expenses    1,200,000            1,200,000

Operating income (or EBIT)                  $9,300,000         $11,925,000

Less: Interest expense                              930,000              1,788,750

Pre-tax income (or EBT)                          8,370,000            10,136,250

Less: Taxes (40%)                                   3,348,000             4,054,500

Earnings after taxes                            $5,022,000            $6,081,750

Less: Preferred stock dividends               100,000                 100,000

Earnings to common shareholders      4,922,000              5,981,750

Less: Common stock dividends           2,008,800              2,432,700

Contribution to retained earnings      $2,913,200           $3,549,050

b) In Year 2, if Green Caterpillar has 5,000 shares of preferred stocks issued and outstanding, then each preferred share should expect to receive _ $20 _ in annual dividends.

-If Green Caterpillars has 400,000 shares of common stock issued and outstanding, then the firm's earnings per share (EPS) is expected to change from _ $12.31 _ in Year 1 to _ $14.95 _ in Year 2.

-Green Caterpillar's before interest, taxes, depreciation and amortization (EBITDA) value changed from _ $10,500,000 _ in Year 1 to _ $13,125,000_ in Year 2.

-It is _ wrong _ to say that Green Caterpillar's net inflows and outflows of cash at the end of Years 1 and 2 are equal to the company's annual contribution to retained earnings, $2,913,200 and $3,549,050, respectively. This is because _ not all_ of the items reported in the income statement involve payments and receipts of cash.

Explanation:

a) The preferred dividend per share = Preferred Dividends divided the number of preferred stock shares.

b) The EPS is the Earnings Per Share and is calculated as Net Income to Common Stockholders divided by the number of common stock shares outstanding.

The operating cost figure may not be based on a cash basis.  It could be accrued costs.  Similarly, the net sales may as well involve sales on credit, which do not involve cash flows.

8 0
3 years ago
Pastner Brands is a calendar-year firm with operations in several countries. As part of its executive compensation plan, at Janu
lesantik [10]

Answer:

Compensation expense of $510,000 will be recorded each year 2021-2024

Explanation:

Stock option gives a right to employee to buy an amount of company stock at a given price in specified time period. It is charged as expense according to the fair value of the stock option every year until exercise-able date.

Compensation expense of $510,000 will be recorded each year 2021-2024

All the working is made in an MS Excel file and answer is made accordingly. Please find it.

Download xlsx
7 0
3 years ago
Power Pro, a leading manufacturer of lawn and garden equipment, releases a new line of cordless, lightweight, electric weed trim
poizon [28]

Answer: Sales Promotion

Explanation: Sales promotion are different forms of sales strategy employed by marketing firms to attract buyers to their products faster.

Sales promotion could include various strategies such as: price discounts, extra goods added to a purchased product and much more.

3 0
3 years ago
In response to intensive foreign competition, the management of Florex Company has attempted over the past year to improve the q
SVEN [57.7K]

Answer:

oh ok i understand

awnser down here: <3

Synonyms:complicated, difficult, complex, elaborate, confused, confusing, incomprehensible, intricate, contorted, involved

Antonyms:straightforward, simple, make sense, understandable, intelligible, apparent, easy, evident, clear-cut, manifest

Entry:decadence

Synonyms:indulgence, self-indulgence, sybaritic, epicurean, extravagance, weakness, fun-loving, for fun, for a laugh

Entry:evil

Synonyms:the Devil, satanism, black mass, the forces of darkness​/​evil, satanic, Old Nick, horn, Satan

Entry:two-edged

Synonyms:mixed, patchy, spotty, mixed blessing, six of one, (and) half a dozen of the other, a double-edged​/​two-edged sword, work both ways, the rights and wrongs of something, cut both ways

Using the thesaurus

​

Share this entry

SYNONYMS OF THE DAY

happy© PHOTODISC

happy

feeling pleased and satisfied

Synonyms:

glad

alive

pleased

content

satisfied

contented

Browse more

TRENDING WORDS

put off

make someone not want or like something

8.4%

take up

start doing something regularly

-0.9%

take on

start to employ someone

2.5%

keen on something

interested in something and enjoying it

-3.1%

I couldn’t agree more

used for emphasizing that you agree

-10.0%

Browse more Synonyms:complicated, difficult, complex, elaborate, confused, confusing, incomprehensible, intricate, contorted, involved

Antonyms:straightforward, simple, make sense, understandable, intelligible, apparent, easy, evident, clear-cut, manifest

Entry:decadence

Synonyms:indulgence, self-indulgence, sybaritic, epicurean, extravagance, weakness, fun-loving, for fun, for a laugh

Entry:evil

Synonyms:the Devil, satanism, black mass, the forces of darkness​/​evil, satanic, Old Nick, horn, Satan

Entry:two-edged

Synonyms:mixed, patchy, spotty, mixed blessing, six of one, (and) half a dozen of the other, a double-edged​/​two-edged sword, work both ways, the rights and wrongs of something, cut both ways

Using the thesaurus

​

Share this entry

SYNONYMS OF THE DAY

happy© PHOTODISC

happy

feeling pleased and satisfied

Synonyms:

glad

alive

pleased

content

satisfied

contented

Browse more

TRENDING WORDS

put off

make someone not want or like something

8.4%

take up

start doing something regularly

-0.9%

take on

start to employ someone

Explanation:

7 0
3 years ago
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