They asked which of the items were theirs.
Reasoning:
Indirect speech is changing present tense to past tense.
To be prepared for something or to be not prepared for something.
They make a product look as best as it can rather than making it look how it really is.
They also use loud voices that almost urge you to buy a product and make it look very professional
they also add a real life scenario or even comedy in commercials
