Answer:
A. struggle to get a foot in the door
Explanation:
The example of pen was used to define the fact that most salespeople start off by asking or telling the usual instead of analysing the situation and determining the right questions to be asked from the customer which ultimately leads to most of sales individuals to struggle.
Like in this case where a salesperson is given a pen, he would start by saying that he has a pen to sell with multiple colours, they are affordable and lightweight. These questions are too generic and may not interest the customer. Instead to sale better one must ask intelligent questions that will be relevant for the customer in order to pitch them the right kind of product.
Answer:
B
Explanation:
The insider - outsider model explains the influence of the insiders on the firm;s behavior , wages negotiation and the national welfare.
In this context , the set of employees that have been working with the organization are referred to as the Insiders while the newly recruited are the outsiders.
This theory believes that the insiders are more relevant to the firm than the outsiders as they are more experienced in the system and the firm even rely on them to train the outsiders.
The component of reflective listening that is missing from this conversation is Paraphrasing the expressed.
<h3>Reflective listening Components</h3>
- Statements like "I see," and "Okay," are crucial at the beginning of a conversation and in circumstances when there may be worry or discomfort in an Affirming Contact.
- Clarify any implicit portions of the message, which include ideas and sentiments that are not fully or clearly articulated together with their openly declared message.
- Paraphrasing the expressed explains to the speaker what was heard, as well as what the listener's feelings and ideas were. utilize a follow-up query occasionally.
Hence, Paraphrasing the expressed is the aspect of reflective listening that is absent from this dialogue.
To learn more about reflective listening refer to:
brainly.com/question/8955472
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The answer is false. Learning management systems is not known as knowledge work systems. Knowledge work systems are maintained by knowledge workers who manage and create knowledge. Knowledge, in this context, is universal and can be moved easily. It can include structured and unstructured documents.