Question

Steve Burton recently sold the bookstore he inherited from his mother because his income had fallen three years in a row. The new owner installed a coffee machine, redecorated the children's corner, chats with her customers, and remembers their preferences. She reports a 43 percent increase in sales over Steve's last year. The change is most likely due to
A. more advertising.
B. beginner's luck.
C. the owner's personality.
D. a general upswing in the retail book business.

Answer 1

C, if a store is more updated for children the parents will like the place more, everyone likes free stuff such as coffee, for examples thiesens gives away free popcorn to attract customers, and chatting with customers and remembering what that need makes them fee much more important and want to come back again.

Answer 2

The answer is going to be C, because the owner was more friendly with her customers, which made them want to come back.