Question

A management concept based on an understanding of the changing wants and needs of customers, and which leads to flexible product designs and production processes, is called: Multiple Choice Continuous improvement. Customer orientation. Just-in-time. Theory of constraints. Total quality management.

Answer 1

Answer: The answer is Customer Orientation.

Explanation:

Customer orientation is defined as the process whereby companies focus on determining all the needs of their customers, even as the needs change, in order to be able to design their products and services to meet the dynamic needs of their customers.

Customer orientation is important because it helps to identify customers' real needs, and satisfy them better than competitors. This is a guarantee that a company will retain its customers.