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nevsk [136]
3 years ago
6

Service employees are important to customers and competitive positioning because the front line ________________.

Business
1 answer:
galben [10]3 years ago
8 0

Answer:

A) is the most visible part of the firm.

Explanation:

The importance of service employees is that they are the ones that actually deal with the company's customers. If service employees don't deal properly with the clients, then no matter how good the company's products are, the customers will not be satisfied or happy.

For example, if the waiter in a restaurant is rude with the customers, the whole dining experience will be ruined and the customers will consider the restaurant's service as bad even if the food served was great.

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A real estate agent is considering changing her land line phone plan. There are three plans to choose from, all of which involve
BlackZzzverrR [31]

Answer:

a. Determine the total charge under each plan for this case: 120 minutes of day calls and 40 minutes of evening calls in a month.

  • Cost for Plan A = ($0.41 x 120) + ($0.16 x 40) + $20 = $ 75.60
  • Cost for Plan B = ($0.51 x 120) + ($0.15 x 40) + $20 = $ 87.20
  • Cost for Plan C = $80 + $20 = $100

b. If the agent will use the service for daytime calls, over what range of call minutes will each plan be optimal?

  • If the agent will use the service only for daytime calls, Plan A is better if the agent uses 195 minutes maximum. If the agent expects to use 196 or more minutes, then Plan C is better.

c. Suppose that the agent expects both daytime and evening calls. At what point (i.e., percentage of total call minutes used for daytime calls) would she be indifferent between plans A and B?

  • Plan A charges 10¢ less per daytime minute, while plan B charges 1¢ less for evening minutes, that means that the proportion of daytime calls should be 1/11, while the proportion of evening calls should be 10/11.

7 0
3 years ago
Seventeen years ago, Susan designed a corrugated steel culvert for a rural road. Her work was accepted and paid for by the count
Lemur [1.5K]

Answer:

C. Statute of limitations.

Explanation:

Statute of limitations are laws which states the time limit of when legal proceedings must be initiated between concerned parties from the date in which alleged offence was perpetrated.

In statue of limitations, the time limit for somebody is wronged to initiate legal action is not fixed in all jurisdiction. It means that depending on the nature of the alleged offense under statute of limitation, time allowed to institute legal actions varies.

Example of statue of limitation is that for certain states, the time limit to initiate legal case say on fraud is two years. It means that one must bring up the case in a court of law within the stipulated two years period. Once the two year grace elapse, one can no longer sue for fraud in the court of law.

Although there is no time limit for certain offence like murder case, sex offence with minor etc.

As in the case above, the judge threw away the case because according to the law of statute of limitation, a party that is wronged can only sue the wrong doer within the stipulated time as spelt out within the jurisdiction where the alleged offence was committed.

4 0
3 years ago
Classify each of the following in terms of their effect on interest rates (increase or decrease): I. Covenants on borrowing beco
kozerog [31]

Answer: I decreases; II decreases; III decreases

Explanation:

Debt Covenants becoming more restrictive means that less people want to borrow money. This shifts the demand curve to the left and this Decreases interest rates.

The Fed increasing money supply means that there is more money in the economy. This shifts the supply curve to the right thus having the effect of reducing Interests rates as there is more money available for loans.

Total Household Wealth increasing means that Households have less of an incentive to borrow money. This reduces the demand for interest rates so interest rates decrease.

5 0
3 years ago
You observe a portfolio for five years and determine that its average return is 12.5​% and the standard deviation of its returns
mihalych1998 [28]

Answer:

Yes, you can be confident that the portfolio will not lose more than 30% of its value next year

Explanation:

In this question , the average return of portfolio is 12.5% and the standard deviation is 19.5%. It is estimated that there will be 30% loss next year. The confidence interval is 95%.

Range = Average return ± 2 x Standard deviation Low aid = 12.5% - (2 x19.5%) =12.5% -39% = -26.5%

High end = 12.5% +(2 x19.5%) =12.5%+39% = 51.5%

Thus, the low end is

26.5%

The range of return at 95% confidence interval is -26.5% to 51.5%

8 0
3 years ago
Emco Company uses direct labor cost as a basis for computing its predetermined overhead rate. In computing the predetermined ove
Andru [333]

Answer:

B. overstate the predetermined overhead rate.

Explanation:

As we know

The Predetermined overhead rate would be equal to

Predetermined overhead rate = (Total estimated manufacturing overhead) ÷ (estimated direct labor-hours or machine hours)

In the given question, the direct labor cost is used for computing the predetermined overhead rate which is already wrong.

To find out the predetermined overhead rate, we always use the indirect cost instead of direct cost

This error could overstate the predetermined overhead rate as it would increase the indirect labor due to which overhead is also increased. So, automatically the rate would also be increased.

8 0
3 years ago
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