Answer:
D. Customers and suppliers willing to learn and evolve with new technology
Explanation:
In an implementation of any new IT system, the resistance to adoption from different stakeholders in the organizations is one of the most difficult challenges that is faced by the project managers. To overcome this resistance, the project manager needs to be accustomed to the basic principles of change management which involves:
1 - Designing incentive systems that forces all the stakeholders to adopt the new system.
2- Manage proper communication strategy that conveys the benefits of adopting the new system and conduct training for all the users.
However, there will still be resistance from certain suppliers and customers to the adoption of the new system. Which can lead to failed implementation of the system. However by doing the following, any organization can make sure that customers and suppliers quickly become an integral part of the IT system:
1- Take feedback from the customers and suppliers so that not only a more user friendly system can be designed, but also customers will be more invested as they feel they have been part of the decision making process.
2- Invite customers and suppliers to use the company resources to make themselves accustomed to the new system.
