The three primary elements are INSTRUMENTALITY, VALENCE AND EXPECTANCY.
The expectancy theory of motivation states that, an individual is will behave in a certain manner as a result of the way in which he has been conditioned to select a specific behavior over other forms of behavior. This implies that workers are usually motivated by the reward they get for the work they performed.<span />
True, Is the correct answer.
The Keynesian model is an economic theory developed by John Keynes to analyze the Great Depression in the 1930s. In this model, he advocated for increased government spending and lower taxes in an attempt to stimulate consumer demand to pull the economy out of the depression.
As a service dimension increases in importance, a customer's zone of tolerance narrows <span>and his or her desired and adequate service levels increase.
Customers who likes service oriented business, will expect that they will be treated as a true king by the business providers. This will make the service provider to increase its level of services and place the customers convenience above all else</span>
