It’s a shame, then, that the second part of Pauling’s advice tends to be overlooked: “Most of (your ideas) will be wrong, and what you have to learn is which ones to throw away.” It’s certainly true that most ideas written on a Post-It note or submitted to an online system never get used, but the reason has more to do with a bias toward short-term payback in most innovation processes than informed filtration
Answer:
He shows empathy to encourage him, uses his knowledge to motivate him, teaches him to articulate his thoughts and feelings into words, and gives him hope that he can make life better.
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