Answer:
1. Almost all dissatisfied guests complain.
FALSE, ONLY ABOUT 5-10% OF DISSATISFIED CUSTOMERS ACTUALLY COMPLAIN. SOMETIMES THAT RATIO IS EVEN LOWER DEPENDING ON THE INDUSTRY.
2. About 13 to 16 guests out of every 100 are purposefully out to scam us and get something for free.
FALSE
3. If you solve a guest problem efficiently, quickly, and delightfully...that guest may be even more likely to use your product or service again than if he or she ever had a problem in the first place.
TRUE, ABOUT 95% OF THE GUESTS WHOSE PROBLEMS WERE SOLVED IMMEDIATELY AND DELIGHTFULLY GENERALLY RETURN OR HAVE A VERY POSITIVE OPINION ABOUT THE HOTEL.
4. Dr. Ricci gave two examples of excellence in guest service from which organizations?
C) Publix, JetBlue
5. It is only likely for a guest to receive outstanding service at luxury brands. That's why Ritz-Carlton, Mandarin Oriental, Four Seasons, and others are the best at what they do.
FALSE
Answer: $55.56
Explanation:
Given the following ;
Spot price per barrel = $50
Storage cost = $3 per barrel
Interest rate(i) = 5% (continously compounded)
Period (t) = 1
Upper bound future price.
Upper bound future price = spot price per barrel + storage cost
Storage cost per barrel = $3, compounded at 5 % per annum for one year.
5÷100 = 0.05
Mathematically, present value of storage cost per barrel =
3e^-(i × t) = 3e^-(0.05×1)
3e^-(0.05) = 2.854
Upper bound for one year future price
($50+$2.854)e^0.05×1
52.854e^0.05 = $55.56
Answer: The answer is e. $264,000 of net cash provided.
Explanation:
Marjorie Company
Statement of cash flows
Purchase of equipment ($260,000)
Proceeds from sale of equipment 87,000
Purchase of land (91,000)
Net cash flows from investing activities $264,000
Answer:
- A public in-state college charges less for in-state tuition than for out-of-state tuition.
-
Tara will most likely have to pay room and board expenses at an out-of-state public college, but might be able to commute to a public college in state.
Explanation:
If Tara wants to study out of state she could face higher tuition costs; public universities generally favor their residents with lower tuition costs, contrary to the charge for students who comes from other states.
Also, if she wants to study outside the state, Tara would have to analyze the costs of a residence and food that she will have to cover if she studies outside the state. On the contrary, if she studies in the state she could live with her family and only cover the transportation costs.
<em>I hope this information can help you.</em>
