Question

Sam was called in to meet with his boss, Tricia. He was afraid he was going to be fired for the mistake he had made dealing with an important customer of the store. Instead, Tricia explained that he had handled the situation well, listening to the customer and finding a fair solution. Tricia commented, "Even more importantly, working the way you did to correct the error could result in ___________________

Answer 1

Answer:

increased customer purchases and positive word of mouth

Explanation:

Sam was called in to meet with his boss, Tricia. He was afraid he was going to be fired for the mistake he had made dealing with an important customer of the store. Instead, Tricia explained that he had handled the situation well, listening to the customer and finding a fair solution. Tricia commented, "Even more importantly, working the way you did to correct the error could result in increased customer purchases and positive word of mouth.

Tricia has not discouraged Sam, this is to motivate him, so that he can improve his communication skills to deal with the customers. Dealing with customers will result in that customers being aware of the fact that the customer service at the company is cooperative and good at dealing with the issues.