When the verbal and nonverbal messages contradict, we tend to put more faith in the verbal?

1 answer:

8 0

This is false.

When verbal and nonverbal messages contradict, we tend to put more faith in the non-verbal rather than verbal messages. For instance, if a person tells you that they emailed you an important report, but while saying this, they touch their face, avoid eye contact and act "shifty", you are less likely to believe their words since their body language and actions contradict their words.

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