The service characteristic this scenario best exemplifies is the variability characteristic of service.
<h3>What is variability?</h3>
This principle implies the quality or characteristics of the same product might slightly change from provider to provider or from time to time.
<h3>How does the scenario presented illustrate variability?</h3>
In this scenario, the renting service is not the same at Okhlahoma, which shows the way a service changes due to location.
Note: This question is incomplete; here is the complete question:
When Professor Park travels for business, she always rents her car through Station Rental Company because no matter the office location they honor her corporate rate. On her most recent three business trips, Professor Park has rented her car through Station Rental Company and she received her normal rate for the first two trips to Idaho and Florida, but she received a higher rate for the last trip to Oklahoma. Professor Park completed an online survey to express her disappointment that her normal rental rate was not honored at the Oklahoma rental office. This scenario is an example of which service characteristic? (1 point)
Marketability
Inseparability
Variability
Intangibility
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Answer:
C) Drawer
Explanation:
A drawer is an individual or institution that issues and signs a bill of exchange instructing a bank or drawee to pay the specified amount to the payee. The drawer is the person who writes and signs a cheque to a third party or payee. In a situation where the cheque is to pay oneself, the drawer is the same as the payee.
Rover and Associates is the drawer. The law firm issues the cheques instructing Portris Bank to pay the office manager the amount stated in the cheque. The office manager is an employee of Rover and Associates. The cheque may be written to Rover and Associates. If that is the case, Rover and Associates is first the drawer and the then the payee. Portis bank is the drawee.
If he chose to, Rich can enforce the contract against Adrienne's estate. This is because, sickness or death of a promisor is not an avenue or excuse for non-performance in contracts such as this, which can easily be delegated to another person for performance.
