1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
Taya2010 [7]
3 years ago
5

Courtney recently ordered a few books online. However, she received the wrong order. She was completely dissatisfied and returne

d the books. She then wrote to the customer service expressing her anger. In response, the manager of the store sent her an apology via e-mail. He also sent her the books she ordered and refunded her money. Courtney was impressed and ordered books only from that store thereafter. In this scenario, the process adopted by the online store to regain Courtney's trust is called _____.
Business
2 answers:
poizon [28]3 years ago
7 0

What Courtney is experiencing in the question is a process called service recovery.

It refers to a paradox where a customer will think highly of a company when the company has fixed the problem that the customer is facing from its service, compared to how the customer would perceive the company when it gives a non-faulty service.

Customer retention is mainly determined by how a company resolves a problem that a customer faces due to a faulty service or product.

Dennis_Churaev [7]3 years ago
5 0

Answer:

Service Recovery.

Explanation:

A service recovery is a process in which the earlier dissatisfied customer becomes highly satisfied after the problem with that customer is being resolved by the company. In this case, such customers are the most loyal ones.

In the mentioned scenario, when manager of the company resolved the issue of the customer, the customer was much impressed and start to order only from the same company.

You might be interested in
Neehara recently opened a premium bakery. she did not have enough savings and hence she applied for a loan to obtain the additio
algol13

This type of financing is called a mortgage loan. This is widely used in real estate business. The buyer acquires the real estate property, say a house. Without paying the full price of the house, you can apply for a loan, usually with banks. In return, you are going to allocate monthly payments to pay off the principal amount that you borrowed plus the interest of your loan until all debt pays off. Until the debt is not yet cleared, your property is declared as collateral.

3 0
3 years ago
A firm has an equity beta of 1.2, the risk-free rate is 3.4 percent, the market return is 15.7 percent, and the pretax cost of d
Alik [6]

Answer:

0.82

Explanation:

Calculation to determine the firm's asset beta

Using this formula

Firm's asset beta=Equity beta/(1+/D/E)

Let plug in the formula

Firm's asset beta=1.2/(1+0.47)

Firm's asset beta=1.2/1.47

Firm's asset beta=0.816

Firm's asset beta=0.82 (Approximately)

Therefore the firm's asset beta is 0.82

5 0
3 years ago
The average national utility price is $270. 48. Over a 6-month period, what is the average utility price in Dallas? How does thi
makvit [3.9K]

Answer:

Im pretty sure its b

Explanation:

5 0
2 years ago
The Locard Exchange Principle would identify _____ as physical evidence.
Lostsunrise [7]
B. dead body in the kitchen
5 0
4 years ago
Read 2 more answers
A time draft payable to a seller of goods with payment guaranteed by a bank is a:_____.
Alexeev081 [22]

A banker's acceptance is the payment guaranteed by a bank for a time draft that is payable to a seller of the goods.

A banker's acceptance is a short-term investment plan that is created by a company or firm with a guarantee from a bank. It is important that the company or firm is a non-financial firm. It is a guarantee that the bank gives that a buyer will pay the seller the amount at a future date. A good rating is a prerequisite for obtaining the banker's acceptance.

This is very useful, especially during foreign trade. During foreign trade, the creditworthiness of the importer is not known. The period of the banker's acceptance is usually lesser than 180 days. These acceptances are traded at discounts from the face value in the secondary markets. So, the banker's acceptance acts as a negotiable time draft.

This guarantee from the bank is a written promise by the bank to the seller to pay the sum specified if the buyer is not able to do so. This promise is backed by the bank so the seller feels confident in exporting his goods. As it is safe and liquid, the return on the banker's acceptance is low.

Learn more about banker's acceptance here:

brainly.com/question/13190092

#SPJ4

3 0
2 years ago
Other questions:
  • Which of the following is a breach of journalistic ethics? A. allowing a corporation to control a story B. balancing the story t
    6·1 answer
  • Automatic stabilizers tend to: (A) keep money supply at a steady 4 to 6 percent increase annually.(B) adjust pay to cost of livi
    8·1 answer
  • Professional Fees Earned Budget for a Service Company
    13·1 answer
  • Eric Hansen is a receiving clerk who has just been denied a raise. He has approached his subordinate, who is the new storeroom c
    7·1 answer
  • A paper company is opening a new branch. In addition to providing the new branch manager and employees with handbooks detailing
    11·1 answer
  • A rule that every imported product must be opened by hand and inspected with a magnifying glass, by one of just three government
    10·1 answer
  • A liquidity ratio measures the Group of answer choices income or operating success of an enterprise over a period of time. abili
    15·1 answer
  • John is working on his department's annual plan. Employee performance has been okay and commitment to his department's goals mod
    15·1 answer
  • You invested $10,000 in 2020. It increases 5% for 5 years. Over the next 5 years it decreases in value by 5% each year. How much
    12·1 answer
  • What report compares metrics based on user acquisition date over a series of weeks?.
    15·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!