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Taya2010 [7]
3 years ago
5

Courtney recently ordered a few books online. However, she received the wrong order. She was completely dissatisfied and returne

d the books. She then wrote to the customer service expressing her anger. In response, the manager of the store sent her an apology via e-mail. He also sent her the books she ordered and refunded her money. Courtney was impressed and ordered books only from that store thereafter. In this scenario, the process adopted by the online store to regain Courtney's trust is called _____.
Business
2 answers:
poizon [28]3 years ago
7 0

What Courtney is experiencing in the question is a process called service recovery.

It refers to a paradox where a customer will think highly of a company when the company has fixed the problem that the customer is facing from its service, compared to how the customer would perceive the company when it gives a non-faulty service.

Customer retention is mainly determined by how a company resolves a problem that a customer faces due to a faulty service or product.

Dennis_Churaev [7]3 years ago
5 0

Answer:

Service Recovery.

Explanation:

A service recovery is a process in which the earlier dissatisfied customer becomes highly satisfied after the problem with that customer is being resolved by the company. In this case, such customers are the most loyal ones.

In the mentioned scenario, when manager of the company resolved the issue of the customer, the customer was much impressed and start to order only from the same company.

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decides to use the needs approach to determine how much life insurance to buy. Her cash needs are $30,000; her income needs are
nadya68 [22]

Answer:

$130,000

Explanation:

For determining the additional life insurance required first we need to follow some steps which are shown below:-

Step 1

Total needs = Cash needs + Income needs + Special needs

= $30,000 + $140,000 + $100,000

= $270,000

Step 2

Total assets held = Bank accounts + Retirement plans + Investment accounts

= $20,000 + $30,000 + $40,000

= $90,000

Step 3

Total amount of life = $270,000 - $90,000

= $180,000

and finally

Additional life insurance required =

The Total amount of life - Life insurance provided by the employer

= $180,000 - $50,000

= $130,000

3 0
3 years ago
The sales discounts account is a contra account to the​ ________ account
Gennadij [26K]
The purchases discount account or discounts received account.
6 0
3 years ago
(TCO 2) An object of interest to the end user is
emmasim [6.3K]

An object of interest to the end user is <u>entity</u>.

<u>Explanation:</u>

An entity is a real world object or thing that has an independent existence. Entity is distinguishable from the other objects. The attributes of an entity are the properties of the entity which make the entity distinguishable from the other objects.

The examples of entity are a car, a book or any other product. A set of an entity is known as the entity set. Entity may be an object with physical existence or it may be with a conceptual existence.

6 0
2 years ago
On March 31, 2021, M. Belotti purchased the right to remove gravel from an old rock quarry. The gravel is to be sold as roadbed
fenix001 [56]

Answer:

$33,840

Explanation:

The computation of the depreciation per units or tons under the units-of-production method is shown below:

= (Original cost - residual value) ÷ (estimated tons)

= ($158,400 - $0) ÷ (22,000 tons)

= ($158,400) ÷ (22,000 tons)

= $7.20 per tons

Now for the year 2021, it would be

= Tons during 2021 × depreciation per tons

= 4,700 × $7.20 per tons

= $33,840

5 0
2 years ago
Under what conditions would a nation be viewed as being neither a net borrower nor a net lender in the international economy?.
irakobra [83]

Answer: trade balance of zero

Explanation:Trade deficits can be a good or a bad sign for an economy, and trade surpluses can be a good or a bad sign. Even a trade balance of zero—which just means that a nation is neither a net borrower nor lender in the international economy—can be either a good or bad sign.

7 0
2 years ago
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