1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
Taya2010 [7]
3 years ago
5

Courtney recently ordered a few books online. However, she received the wrong order. She was completely dissatisfied and returne

d the books. She then wrote to the customer service expressing her anger. In response, the manager of the store sent her an apology via e-mail. He also sent her the books she ordered and refunded her money. Courtney was impressed and ordered books only from that store thereafter. In this scenario, the process adopted by the online store to regain Courtney's trust is called _____.
Business
2 answers:
poizon [28]3 years ago
7 0

What Courtney is experiencing in the question is a process called service recovery.

It refers to a paradox where a customer will think highly of a company when the company has fixed the problem that the customer is facing from its service, compared to how the customer would perceive the company when it gives a non-faulty service.

Customer retention is mainly determined by how a company resolves a problem that a customer faces due to a faulty service or product.

Dennis_Churaev [7]3 years ago
5 0

Answer:

Service Recovery.

Explanation:

A service recovery is a process in which the earlier dissatisfied customer becomes highly satisfied after the problem with that customer is being resolved by the company. In this case, such customers are the most loyal ones.

In the mentioned scenario, when manager of the company resolved the issue of the customer, the customer was much impressed and start to order only from the same company.

You might be interested in
At some point, everyone will have to deliver bad news. The bad feelings associated with this type of message can be alleviated i
a_sh-v [17]

Answer:

Make $200,000 in less than two month (Send me a message if interested)

If I told you that you could turn your spare time into a side-income online business, would you be interested?    

I recently became introduced to two guys that were able to make $960,824.41 within 31 days. These guys are “anti-gurus”... they’re everyday guys. Their students have generated millions, too.   And they also helped me to make over $200,000 in less than 2 months

I was able to convince them to show you how they did it on a free training event this week.

They’re sharing this for the first time and will show you how to turn your spare time into a $100,000.00 online side business.  

The best part? You can do this with NO experience / technical skills.

Explanation:

7 0
3 years ago
The ______ approach is a management approach that advocates the idea that a manager's attitude toward employees can affect produ
padilas [110]

Answer:

Human Relations Approach

Explanation:

According to my research on studies conducted by various sociologists, I can say that based on the information provided within the question the approach being described is called the Human Relations Approach. Like mentioned in the question this approach refers to the view that the effectiveness of any organisation depends on the quality of relationships among the people working in the organisation.

I hope this answered your question. If you have any more questions feel free to ask away at Brainly.

4 0
4 years ago
When reviewing the balance sheet for Portable Pet Care, Inc., a mobile small animal care business, Ricky noted the following inf
mash [69]

Answer:

The net worth (owners' equity) for this business is $2.2 million

Explanation:

Net worth: It is also known as owner's equity which is a difference between total assets and total assets.

In this question, we use the accounting equation which is used to balance the debit and credit side of the balance sheet items.

So, the accounting equation is

Total Assets = Total Liabilities + Owner's Equity

where,

Company assets are $3.5 million

And, liabilities is $1.3 million

Now, apply the above equation to find out the value of the owner's equity

So, owner equity would be equals to

= $3.5 million - $1.3 million

= $2.2 million

Hence,  the net worth (owners' equity) for this business is $2.2 million

3 0
3 years ago
On January 15, Cheyenne Corp. sells merchandise on account to Flounder Associates for $4500 with terms 2/10, n/30. On January 20
Leni [432]

Answer:

The amount of cash received on January 24 is $3332

Explanation:

The amount of cash received will be for the net amount of receivable after adjusting for sales returns and the sales discount as the payment is received within the discount period of 10 days as stated by the term 2/10 which means a 2% discount if payment is received within 10 days of sale.

The accounts receivable at January 15 after sale were $4500. Out of this amount, $1100 of returns are made. Thus, the remaining balance of accounts receivables after return is $4500 - $1100 = $3400

The discount received will be = 3400 * 2% =  $68

Thus, the cash received on January 24 will be 3400 - 68  =  $3332

6 0
4 years ago
What makes the demand for u. s. dollars change? in world demand for u. s. exports ______ the demand for u. s. dollars. a in the
stich3 [128]

Increasing world demand for U.S. exports increases the demand for U.S. dollars. A rise in the U.S. interest rate differential​ increases the demand for U.S. dollars.

The official money of the United States of America is the USD (United States dollar). One hundred cents make up one dollar, often known as the U.S. dollar. It is distinguished from other currencies based on the dollar by the symbol $ or US$.

A country's currency will be in great demand if its exports exceed its imports since more people will want to buy its products. According to supply and demand economics, prices increase and the value of the currency increases when demand is high. Generally speaking, a country's currency will appreciate at higher interest rates. Higher interest rates frequently draw foreign investment, which raises both demand for and the value of the currency of the host nation.

To know more about U.S. dollars refer to:  brainly.com/question/26958108

#SPJ1

5 0
2 years ago
Other questions:
  • Which of the following is an internal accounting report?
    13·1 answer
  • Why can a bank afford to pay interest rate on a savings account
    6·2 answers
  • 1.) If you decide to be a tranchises and open a
    12·1 answer
  • You may use your financial calculator or present value tables for this question. Firm A leased equipment with a list price $1,21
    10·1 answer
  • Carla is preparing a speech. How will creating an outline most help her speech?
    11·1 answer
  • In the Assembly Department of Hannon Company, budgeted and actual manufacturing overhead costs for the month of April 2017 were
    13·1 answer
  • Suppose the given supply and demand tables reflect the supply and demand for milk per week. At a price of $1, there is a:Price(p
    15·1 answer
  • Explain three types of production technology defined by James D. Thomson and discuss what kind of structure (Mechanic Vs. Organi
    15·1 answer
  • Rusty Corporation purchased a rust-inhibiting machine by paying $54,500 cash on the purchase date and agreed to pay $10,900 ever
    8·1 answer
  • The following information is taken from Reagan Company's December 31 balance sheet: Cash and cash equivalents $ 10,319 Accounts
    12·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!