1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
Taya2010 [7]
2 years ago
5

Courtney recently ordered a few books online. However, she received the wrong order. She was completely dissatisfied and returne

d the books. She then wrote to the customer service expressing her anger. In response, the manager of the store sent her an apology via e-mail. He also sent her the books she ordered and refunded her money. Courtney was impressed and ordered books only from that store thereafter. In this scenario, the process adopted by the online store to regain Courtney's trust is called _____.
Business
2 answers:
poizon [28]2 years ago
7 0

What Courtney is experiencing in the question is a process called service recovery.

It refers to a paradox where a customer will think highly of a company when the company has fixed the problem that the customer is facing from its service, compared to how the customer would perceive the company when it gives a non-faulty service.

Customer retention is mainly determined by how a company resolves a problem that a customer faces due to a faulty service or product.

Dennis_Churaev [7]2 years ago
5 0

Answer:

Service Recovery.

Explanation:

A service recovery is a process in which the earlier dissatisfied customer becomes highly satisfied after the problem with that customer is being resolved by the company. In this case, such customers are the most loyal ones.

In the mentioned scenario, when manager of the company resolved the issue of the customer, the customer was much impressed and start to order only from the same company.

You might be interested in
Why don't government planners try to end seasonal unemployment?
marta [7]
Contractual workers or seasonal workers are favorable to businessmen because they don't have benefits to be complied on by companies compared to permanent workers. They also have the idea that other workers can be employed if the basis is seasonal work. 
3 0
3 years ago
Read 2 more answers
Bob and his sister Betty are co-owners of their late parents' business. Bob actively manages the business; Betty supplies capita
mihalych1998 [28]

Answer: Parasite, predator

Explanation:

Managing businesses isn't an easy task despite it might be going well. On managing business, certain agreement has to be reached such as who finances , manages, and how interests are shared, when all these are well spelled out there would be no room for the other party to feel cheated while the other feels same way too. Betty and her brother feel cheated about each other's input regarding their business because they probably didn't spell out how the business operations would be run, they'll need to sort this out so they don't see each other so again.

6 0
3 years ago
After recently having repairs made to a refrigerator, Tammy has found that it has a new problem. Tammy has an opportunity to buy
just olya [345]

Answer: The cost of the previous repairs.

Explanation:

7 0
3 years ago
A low-cost airline described as one of the excellent companies in the bestseller of the early 1980s, In Search of Excellence, is
yaroslaw [1]

Answer: Monopolistic competition

Explanation:

This is a market in which large numbers of producer sells differentiated products in terms of quality or branding. The ability to differentiate the products makes it possible for the different firms to practice price discrimenation which is further strengthen through advertising of the product, the price differences may force a firm out of the market if the demand for it's products falls significantly.

6 0
3 years ago
During its first year of operations, mack's plumbing supply co. had sales of $630,000, wrote off $10,100 of accounts as uncollec
Reil [10]
<span>The answer is 516,250 by first calculating expenses (6,500,000-40,000-expenses=590,000), net income = revenue-expenses.</span>
3 0
3 years ago
Other questions:
  • After a tax is imposed on the market for bottled water, the price buyers pay is $2.50 per bottle and the price sellers receive i
    11·2 answers
  • Which of the following included the time period known as the Grand Period of Hotels? the eighteenth century there was no period
    11·1 answer
  • Laura is a billing clerk in a​ medium-sized manufacturing company. she reports to the supervisor of accounts​ payable, who in tu
    8·1 answer
  • Kirk wants to attend a four-year college. Which cost factors does Kirk need to research for the out-of-state school he wants to
    10·2 answers
  • Prior to recording adjusting entries, the Office Supplies account had a $372 debit balance. A physical count of the supplies sho
    15·1 answer
  • The following units are available for sale during the year:
    5·1 answer
  • Total weekly salaries expense for all employees is $10,000. This amount is paid at the end of the day on Friday of each five-day
    11·1 answer
  • Select the correct statement below regarding Manufacturing Overhead: Multiple Choice Manufacturing overhead is always an estimat
    13·1 answer
  • ______ economics considers the desirability of certain aspects of the economy and underlies expressions of support for particula
    8·1 answer
  • Assume the manager is located at point B in the diagram above, and he is charging a price of P0. What does the demand for the fi
    10·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!