Answer: CRM
Explanation:
Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.
Answer:
The answer is reaction formation.
Explanation:
Reaction formation is a defense mechanism is which a person exhibits a behaviour that is <u>radically opposite</u> from what he really feels. In the example, Felix shows excessive dislike to hide his true feelings about Rita.
This mechanism is believed to occur because either people are afraid of being discovered, thus negatively affecting their lives; or because they perceive their own feelings as unacceptable and are trying to convince themselves to change.
a financial gain, especially the difference between the amount earned and the amount spent in buying, operating, or producing something.
Bullying may include <span>name-calling.</span>