Question

April, a high school student, doesn’t know her folks are trying to dig out of a financial crisis. Alone one day, she answers the phone. The caller doesn’t identify herself. She tells April they’re going to have her dad arrested if he doesn’t pay what he owes in 48 hours. She calls April’s dad a loser and screams that April will be in trouble if she doesn’t give them her dad’s work number. What did the collector do right and wrong?

Answer 1

The collector correctly informed what she should have, though she crossed the line when she started directly assaulting April's dad and asked for his personal information.