Question

Deliver Fast's customer complaints have increased because its drivers often get lost when attempting deliveries, which means that the deliveries arrived late. The drivers have resisted using GPS systems, claiming they know their territories. But managers are now encouraging them to look for the best solution to the increased level of customer complaints. Deliver Fast is in the ________ stage of Lewin's change model.A.changingB.unfreezingC.evaluationD.learningE.refreezing

Answer 1

Answer:

B) unfreezing

Explanation:

Deliver Fast is in the unfreezing stage, since it is just starting to introduce changes. The unfreezing stage consists of preparing the organization for change in order for its members to accept necessary changes. This stage is necessary because employees need to prepare themselves and be willing to accept them.

Answer 2

Answer: A) Changing

Explanation: Not everyone in the organization will be open to change just because it is necessary or because it benefits the organization. The change curve shows us the phase that people usually go through when faced with it. Knowing this model helps us better understand this aspect of organizational transformation and serves as a reference to minimize resistance to innate change in people. For the changes to be accepted we have to involve all the parties within the process, making their contributions and opinions reflected in the final state, after the change.