<span>In order to cut costs, most of the pay TV providers have incorporated large call centers where they hire poorly trained and low paid employees to answer customer calls. These employees lack incentive and generally don't care much about customers. One exception to the rule is DirecTV. They are known for the best customer service record in the industry. It uses outsourcing, but they have motivation, something lacking from other providers. Their reps get free satellite TV in their homes once they have been on the job for three months and are invited to special DirecTV events where they have chances to meet and greet celebrities and NFL stars. They are also given the ability to handle complaints themselves rather than just listening, noting and transferring calls.</span>
Answer:
The bonds are guaranteed as to principal and interest payments by the US government.
Explanation:
According to NASAA's Statement of Policy on Unethical or Dishonest Business Practices of Broker-Dealers and Agents, a broker can say US government bonds are guaranteed on principal and interest payments.
However if inflation sets in and interest rates rises there is no guarantee from the government that interest paid on the bonds will match the higher interest rate.
So legally this statement is correct, even though the investor can lose money as a result of higher interest rate in the future.
A work group norms can be defined as a standard shared by the group's members and which regulates the behavior of the members within an organization.
<h3 /><h3>What is the relevance of a company's norms and policies?</h3>
They are instruments that direct the behavior of employees, providing the set of values, attitudes and rules that must be followed in the work environment so that processes flow correctly and create an organizational culture favorable to cooperation and development.
Therefore, norms help in the standardization of organizational actions, generating the regulation and control of the behavior of the members of a company.
Find out more about organizational norms here:
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Answer:
the statement is not valid. A company can reject the 16% IRR project if it is less than its discount rate. the discount rate is the minimum acceptable rate at which a project can be accepted. so, if 16% is less than than the discount rate, the project would be rejected.
on the other hand, if the discount rate is less than 16%, the project should be accepted because the return of the project would be greater than the discount rate.
Explanation:
Internal rate of return is the discount rate that equates the after tax cash flows from an investment to the amount invested.
Answer:
Explanation:
A common sized income statement is a method of financial statement that express every line item on a financial statement as a percentage of sale for the ease of financial analysis
Tannenhill's % Industry average
Revenue 2,480,000 100 100%
Cost of Goods 1,587,200 64 70
Gross profit 892,800 36 30
Selling expenses 545600 22 17
Admin expenses 198400 8 7
Total ope. Expe. 744000 30 24
Ope. Income 148600 6 6
Other Revenue 49600 2 2
198400 8 8
Other Expenses 24800 1 1
PBIT 173600 7 7
Income Tax 74400 3 5
Net Income 99200 4 2
