Question

You are part of a knowledge management team that is interested in improving the user experience for your organization. The team members know you have taken a course in informatics and ask your advice about how to get started with usability in the organization. You recommend:___a. talking to the CEO about her ideas.b. examining the support call lists and system change requests.c. working with only physicians, since they have been the most vocal about issues withthe EHR.d. hiring a consultant.

Answer 1

Answer:

b. examining the support call lists and system change requests.

Explanation:

Remember, we are told the team member is part of a knowledge management team that has taken a course in Informatics.

We need to also note that Informatics involves activities meant to collect, organize, analyze, and preserve data records relevant to an organization.

Thus, the only activity among the options which could help the team member learn about the usability in the organization would be to examine the support call lists and system change requests.