Question

Max is a loan officer at a bank. When he talks to prospective clients, he pays attention to their facial expressions to gauge whether they are interested or not. He then modifies his pitch as required. In the context of the communication process, the facial expressions of the client are an example of _____.

Answer 1

Answer: Feedback

Explanation:

Here, in this particular case we can denote that the facial language of client can be termed as an example of feedback. In accordance with the organizational framework, feedback is referred to or described as the data and information sent to an individual or the group about their prior attitude so as they may further adjust their future and current behavior in order to achieve their goals.