Question

_________ is a management technique that focuses on improving attributes of an organization's products such as superior design, features, reliability, and after-sales support. Effective client management (ECM) Organizational efficiency management (OEM) Total quality management (TQM) Product manufacture management (PMM) Customer relationship management (CRM)

Answer 1

Answer:

Total quality management (TQM)

Explanation:

Total quality management (TQM) is a management technique that focuses on improving attributes of an organization's products such as superior design, features, reliability, and after-sales support.

According to Edwards Deeming ''Total quality management consists of organization-wide efforts to "install and make permanent climate where employees continuously improve their ability to provide on demand products and services that customers will find of particular value."