Having a pretty good day! Thanks for asking!
It is the Third-person point of view and is it knows literally Everything about everyone
I believe there is, however I could be incorrect. Are you talking about this person's music, artstyle, or personal appearance? I can answer more accurately the comments if you can provide this information. :)
Answer:
The IT department failed to notify you and the marketing department about it, so customers weren't informed or warned. Worse, they failed to ask for feedback about what the update should include, and now customers can't access some of the features that they most enjoyed.
