Question

A client's wife calls the charge nurse to the room and states that she is very angry with the nursing staff because her husband is not receiving adequate nursing care what problem solving strategies should the charge nurse use in this situation?

Answer 1

First, be willing to acknowledge the problem and apologize even if the conflict is not a result of the charge nurse actions. Second, let the family know that he or she is listening to their concerns. Listening and acknowledging the uncomfortable situation makes a tremendous difference.