The survey information gathered from the customers is a form of getting feedback from the consumers of Tech Geek products/services, which is a form of input that enables the company improve on their products/services.
The desk clerk should offer the guest the use of the lobby wireless, which the clerk knows to be problem-free, along with a discount.
Explanation: in other to maintain the guest's cluster of satisfactions, The guest clerk should make sure that things are put in place for the guest satisfaction.
