Question

A computer technician has successfully returned a laptop to full operation and verified system functionality. Actions the technician performed included modifying the registry and applying patches to the operating systems. What is the next step in the troubleshooting process that the technician should do?
A. Reboot the computer.B. Document the solution.C. Consult manufacturer manuals and repair logs.D. Re-attach and test all peripherals.

Answer 1

The computer technician has successfully returned a laptop to full operation and verified the system functionality. The actions that were performed by the technician included modifying the registry and applying patches to the operating system. The next step in the troubleshooting process should be to document the solution.

B. Document the solution.

Explanation:

Since the laptop has returned to successful full operation and functionality has bee verified already, rebooting the computer, consulting the manufacturer repair logs and manuals, and testing all the peripherals makes no sense.

The next step is to document the solution that has been used for future reference purposes.